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Detlev Poettgen

 

Wait with your upgrade to Traveler 9.0.1.3 if you are OS is Windows

 3 April 2015 20:29:50
It looks like there is an issue, when you upgrade your Traveler Server running on Windows 2008 R2 to the latest 9.0.1.3 Release.

After the upgrade your Traveler Server may crash and restart every few minutes.

One of our customers called me today and other members of the community reported this issue, too.
At the moment it looks like only system are hit, which are been upgraded from Windows 2008 R2 & Traveler 9.0.1 HF241. Other hot fix levels may be in-scope, but unreported and uncertain currently.

So you should wait with your update until this is resolved.

IBM support is already looking at it and we are waiting for a response.

Update 08.04.2015:  Today IBM published an APAR Document:
here


Error description


The customer is seeing repeating crashes of IBM Traveler
9.0.1.3. These repeating crashes happen on mime documents that
has an invalid or missing RFC822 header name.

The workaround is to add the notes.ini parameter until this APAR
is applied

    NTS_MIME_NATIVE_PROCESSING=false

Local fix


The workaround is to add the notes.ini parameter until this APAR
is applied

    NTS_MIME_NATIVE_PROCESSING=false

Temporary fix


A Hot Fix is available for this for IBM Traveler 9.0.1.3 upon request.  
This fix will also be included in IBM Traveler 9.0.1.4 with target delivery at end of April 2015 and any future release beyond 9.0.1.4.


So as a conclusion - I would wait with further Traveler updates until end of April, when the fix 9.0.1.4 will be available.
If you had already updated your system, check with tell traveler config the setting NTS_MIME_NATIVE_PROCESSING.
 
Kommentare

1eknori  03.04.2015 21:33:38  Wait with your upgrade to Traveler 9.0.1.3 if you are OS is Windows

Have upgraded, no issues so far

2eknori  03.04.2015 21:34:32  Wait with your upgrade to Traveler 9.0.1.3 if you are OS is Windows

upps, saw it have no HF 241 installed

3Oliver Regelmann  03.04.2015 22:20:46  Wait with your upgrade to Traveler 9.0.1.3 if you are OS is Windows

Mittwoch Abend in exakt dieser Konstellation installiert und bisher keinerlei Probleme. Vielleicht, weil wir den IHS aktiviert haben.

4Raoul Morik  04.04.2015 11:28:27  Wait with your upgrade to Traveler 9.0.1.3 if you are OS is Windows

I had exactly the same problems. I fixed it by doing the following:

Stopped traveler task on every HADR Node. Started it on one with load traveler -defrag - waited for about 10-15 minutes and then started traveler on the other HADR Node. Since then no more crashes. Maybe that helps someone else too. I opened a PMR at IBM but since I managed it to keep it running, I closed the PMR.

My environment is running 9.0.1 FP3 HF241 on Win 2008 R2 with MS SQL as DB.

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